Hotels are well versed in implementing hygiene and cleanliness standards in order to counter cross infection / infectious disease. We were doing this long before COVID-19!
In response to the COVID-19 pandemic, and prior to reopening, we have reviewed every part of our customer’s journey to determine existing protocols that need to change to achieve COVID-secure status (according to relevant national and industry guidelines), and we have taken the measures. We have trained our team so that they are aware of new methods of operating and have appointed a COVID-champion to ensure internal compliance.
We have prepared a one page infographic to give a feel for the revised customer experience. If you wish to see all of the ways we are working to protect you as well as any other persons who enter upon our premises, we are happy to share a copy of our risk assessment with you.
Check out our handy infographic summary! --->
But in summary:
If you are experiencing symptoms related to COVID-19 or have been in contact with a positive case, we urge you to refrain from traveling and coming to the hotel. Our flexible cancellation policy has been revised to a more lenient 48 hours in view of COVID-19.
Please refer to your country’s own guidelines before traveling with anyone to the hotel. We would require any travellers who are not from the same household to keep a safe distance of 2 metres at all times and to book separate hotel rooms.
The task of permitting/denying you entry into the country lies with the airport and travel authorities. Please always observe the local directives for travel and hotel stay before booking and coming to the hotel. If your region is highly affected you may wish to take advantage of our cancellable rate for flexible, risk-free changes in your reservation.
Guests with symptoms of illness will be asked to stay in their rooms and call a doctor via the reception desk. All local protocols in case of this scenario will be observed by the staff.
If you booked prior to 24 March 2020, and you booked on a non-refundable basis, we are offering remedial action based on the date of arrival. Please send an email to the hotel and we will respond to you as fast as we can. Bookings made after this time are subject to the cancellation policy under which they were booked.